How do I configure the Avira Identity Assistant?

• Email address
  Emails can be used for phishing scams that criminals use to try to get your information.
  
  
• Address
  Identity thieves can use your name and address along with other personal identifiable information to hack into your accounts and commit fraud.
  
  
• Phone number
  Phone numbers can be used for phishing scams that criminals employ to try to get your information for illicit purposes.
  
  
• Insurance ID numbers
  Identity thieves can use any of your insurance information to submit false medical, car, life, home, or pet insurance claims, to name just a few.
  
  
• Bank account
  Identity thieves can commit fraud with your account details.
  
  
• Credit card
  Identity thieves can use your information for illicit purposes.
  
  
• Gamer tag
  Your gamer tag password and the associated email password can be used to commit fraud.
  
  
• Driver license number
  Identity thieves can use your driver license number along with other personal identifiable information for illicit purposes.
  
  
• Mother's maiden name
  Thieves can use your mother's maiden name along with other personal identifiable information to hack into accounts and commit fraud.

Avira Identity Assistant is a service in your My Avira account that regularly scans the Internet using a continuous algorithm to determine whether your personal data is found on the dark web.

Avira Identity Assistant uses advanced surveillance technology to regularly search websites, marketplaces, monitor private forums, social networks, and the dark web where information is traded and sold, looking for the user's personal information.

If your information is found, you will be notified immediately by email so that you can take appropriate action. Exposed information does not yet necessarily mean that it has been used to hack into an account or to commit identity theft.

Stolen Wallet Assist is also included with Avira Identity Assistant. A stolen wallet can mean a stolen identity. If your wallet is stolen, we’ll provide you with guidance on how to cancel or replace credit cards, driver’s license, and more.

If Avira Identity Assistant detects that your identity has been compromised, you will be notified by email so that you can take appropriate action.

You can also check the Dark Web notifications in your My Avira account (go to Avira Identity Assistant -> Dark Web Monitoring). Under Dark web notifications, select the notification you want to check and click “View details” on the right. Here you’ll find helpful and detailed information on what to do next.

Having your identity stolen is scary, and you may not know where to begin to resolve the issue. With Avira Identity Assistant, our Identity Restoration Specialists are ready to help you resolve your identity theft problem. If your identity is compromised, a Restoration Specialist is assigned to your case to guide you through the restoration process from start to finish.

The Dark Web is a section of our Internet that is invisible to conventional search engines, such as Google or Bing. These are not individual websites, but a kind of network that can only be accessed with special tools, software or permissions.

With an anonymizing browser called Tor (The onion router), users can access this network and surf around anonymously, as Tor routes information through a series of encrypted layers. The Tor network is one of the largest and most popular darknets and is referred to by most people as the Dark Web.

The dark web also offers several boards and chatrooms also websites that look similar to traditional websites. They contain sales offers, customer reviews, and advertisements. However, due to the increased anonymity on the Dark Web, criminals are very fond of using these platforms to buy and sell illegal goods and services. Many identity thieves, cybercriminals, and hacker groups make their money by selling stolen information.

We are sorry you have experienced such an event. We will need to speak with you regarding this matter. Please contact Avira Support at your earliest convenience.