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Hello Joann,
Unfortunately, we cannot understand your descriptions. Please describe your request in a way that we can understand this.
Here you can find Avira community guidelines, also: "How to create a post?"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | AviraWith understandable information about your OS installation and your Avira version, we will try to answer your questions.
Thank you for your understanding.Many greetings
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