How an earth do you cancel?

Philip Palmer

• October 27, 2022 18:59

Ok i'm trying to cancel. 

I login to my account 

I go to support

I click the button which says 

BUY, RENEW & REFUND
Contact us to place an order, renew your subscription, or cancel your contract and request a refund

 

It briefly brings up a page which displays various options but before i can do anything, it redirects me back to this page

https://support.avira.com/hc/en-us

 

Anyone else having this problem?   There is no UK email address.   plus the email i got telling me i had renewed (even though i cancelled)  doesn't have a valid address.

 

It says i can cancel within 14 days, but there seems no way to actually do this.

 

 

Yes 0 No

• 

  rnr groonheim

  • May 13, 2024 10:46

  yes its a awful mess with avira i get an automatic renewal which i was able to cancel , than an billing on my bankaccount which i got returned and now i want to cancel my contract ( within 60 days ) and get a lousy chat robot that not answers the question before that i had an customer service engineer which send me a lot of e mails but did also a lousy job

  Yes 0 No
• 

  pascha45

  • May 13, 2024 13:52

  Hello rnr groonheim,

  Unfortunately, we can't understand your information.

  The digital assistant Mark drew your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services."  A satisfactory answer is only possible with a correct login, this was pointed out!

  Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly. See the Avira Community guidelines  "How to create a post"!

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence, payment processing or installation can only be handled by the support team via your customer account in accordance with the General Data Protection Regulation, i.e. GDPR-compliant by email.

  Premium customers with a valid licence and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, support chat and (in some cases) telephone.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  Please log in to your customer account with the data of your Avira licence order, then your licence will be displayed in your Avira customer account. Here you can find instructions on how to cancel your licence:
  https://contract-support.avira.com/?lang=en

  This can be used to submit a termination of your Avira licence with correct registration.

  Kind regards

  Yes 0 No

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