Subscription automatic renewal

Johnny Vinifera

• November 12, 2022 10:43

Hello, 

I got an email from Avira saying my license would be automatically renewed for 12 months. I followed instructions to deactivate automatic renewal, only to find out that there are no active subscriptions in my account. What  do you think I have to do now ?

Thanks for advice.

GM

 

Yes 0 No

• 

  pascha45

  • November 12, 2022 12:10

  Hello Johnny,

  You are writing here in the community, a publicly accessible forum. Unfortunately, we do not have access to your customer account.

  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. 

  Your subscription will only be displayed to you with your access data, which you used when placing your order.

  You have received an e-mail, please reply to the sender of this e-mail.

  Questions about the license or the payment process can only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.
  We regret that we cannot provide any information about your personal data and subscriptions from this public forum.

  Many greetings and a nice weekend

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• 

  Permanently deleted user

  • November 21, 2022 19:46

  HOLA DONDE ME PUEDO PONER EN CONTACTO PARA ANULAR LA SUSCRIPCION A AVIRA,YA QUE YO TENIA DESACTIVADA LA SUSCRIPCION Y NO SE PORQUE ME LA HAN COBRADO Y SU PAGINA WEB FUNCIONA MAL,PULSO PARA REEMBOLSO Y SE ABRE UNA VENTANA QUE AUTOMATICAMENTE SE ME CIERRA,ESPERO UNA CONTESTACION POR SU PARTE,GRACIAS

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• 

  pascha45

  • November 22, 2022 07:47

  Hello Jesus Maria,

  Unfortunately we are not able to support languages other than English and German on this board. So please be so kind and send us a request with one of these languages.

  Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish

  https://my.avira.com/de/dashboard/support/tabs/support   ⇒ Support
  https://support.avira.com/hc/en-us  ⇒ down to Contact Avira

  https://support.avira.com/hc/en-us/articles/360006760798--In-which-languages-does-Avira-offer-customer-support- 

  Please note that we are in need to delete your initial posting. Feel free to start a new one but keep it in English or German. If your language skills are limited, use an online translation service of your choice.

  Also, we highly recommend to read our Avira Community Guideline step-by-step:

  https://support.avira.com/hc/en-us/articles/360003513157-Avira-Community-Guidelines
  

  There you'll find useful information about our community.

  Thank you for your understanding.

  Many greetings

   

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