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Sheila Moore

• November 13, 2022 15:18

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  Sheila Moore

  • November 13, 2022 15:21

  how do  cancel and get my subscription back,??

  Would appreciate a email back please, to E-mail address has been removed

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  pascha45

  • November 13, 2022 17:56
  • Edited

  Hello Sheila,

  We have removed your email address for your safety. Please never leave email addresses in a public forum.

  You are writing here in the Avira Community, a public forum. Unfortunately, we do not have access to your data and your customer account. 
  Questions about the license or the payment process can only be handled by the support team via your customer account by email in accordance with GDPR.

  Here you can find instructions for cancellation of your license:
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  and here you will find instructions on how to get a refund:
  Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | Avira
  Cancellation of the license can only be done by the license holder, also a refund. Thank you for your understanding.

  If anything is still unclear, please let us know, we will be pleased to help.

  Many greetings and have a nice Sunday

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