Security Pro for Android_planned scan not work!

Completed

Danilo Guerri

• November 24, 2022 22:34
• Edited

I installed the app from the playstore on my phone with Android12 and I have paid for the Avira subscription in the app.

I activated the scan scheduler on the app every day at the same time but it doesn't work automatically as I don't see the activity report on the logs.

Has the same thing happened to anyone?

Thanks

 

 

Yes 0 No

• 

  pascha45

  • November 25, 2022 10:14

  Hello Danilo,

  You are writing here in the publicly accessible community, we do not have access to your customer account and your installation from here. We also have no information about important details of your installation.
  Here you can find the community guidelines:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have noticed that you have contacted support several times about this problem, have already created tickets there and have received a response. We would therefore recommend that you continue to contact support with your concerns. Thank you for your understanding.

  Many greetings and a nice weekend

  Yes 0 No
• 

  Danilo Guerri

  • November 25, 2022 11:09

  Hello pascha45,

  Thank you for your reply; at least someone is answering.
  Yes it's true, I've contacted Avira support, I've created a ticket, but unfortunately nobody answers and it's very nerve-wracking. I think I'll switch to another provider if this is the service I pay for. The request for help in the community was to get feedback from someone who had experienced the same problem as me.

  Thanks again for your contact.

  Have a good weekend.

  Yes 0 No
• 

  Karl Seeger

  • May 05, 2023 17:28

  is it now solved? I'm not sure to buy this software. I have the same problem with the "free" version.

  Yes 0 No

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