AVIRA PHANTOM VPN PRO - Subscription paid but nothing received !!!

Completed

Ibrahima Gueye

• November 25, 2022 10:49

Hello,

I just paid a subscription (1 year) for Phantom VPN. I paid with the express checkout method with Paypal. The payment was effectively processed but I received nothing from Avira. 

Any Help? 

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• 

  pascha45

  • November 25, 2022 15:09

  Hello Ibrahima,

  You are writing here in the community, a publicly accessible forum. We have neither access to your customer account nor to your license.
  Did you add the delivery address during the PayPal order process? See:
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please log in to your customer account with your access data (e-mail address and the password you have chosen for the subscription) with which you have previously purchased the Avira product.
  Your subscription will then be displayed at: https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  If it is not displayed there, your access data is not correct.
  Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. Only with your access data, which you used when ordering, will your purchased subscription be displayed.
  If anything is still unclear, please let us know, we will be pleased to help.

  Best regards and have a nice weekend

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