I'm pretty upset with this situation!

Completed

Rodrigo Aliaga

• January 06, 2023 13:11

I asked avira for a refund, I used my mach card details to create the account and thus get the free month of avira, I did not plan to continue using it, I just needed to clean the system with the antivirus, in addition to not having money in that mach account, avira made a charge to a different credit card that I did not give them, therefore I want to make the refund that they return my money and remove my data from their system because I am not going to take their services, I already raised the request, the payment that was taken from another credit card that I did not give the security data and was made without my consent and not to mention that what they did is illegal.

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• 

  pascha45

  • January 06, 2023 15:09

  Hello Rodrigo,

  Unfortunately, we are unable to understand your request with the information you have provided us.
  Below you will find instructions on how to cancel your license and also instructions on how to get a refund, which you can do yourself.

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  You are writing here in the Avira Community, a publicly accessible forum, unfortunately we do not have access to your customer account. 

  Questions about the license or the payment process can only be handled by the support team via your customer account by email in accordance with GDPR. Your documents and your order are stored there.

  We have noticed that you have already contacted the support team several times and that you have already created a ticket there. All documents are stored there, your order and those related to your order. Therefore, it makes sense to continue contacting the support team, also to avoid duplicate processing. Thank you for your understanding.

  Kind regards

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  Rodrigo Aliaga

  • January 07, 2023 22:06

  what info you need?, i open a refund whit ID #1121112 and nobody respond, cero answer, i ask for a refund 5 days later then they take a diferent credit card then what i give, this is not legal becouse i not give to them the credit card number and also the security code, from where they take it?, i feel inmense vulnerativity to the point i will close credit cards and eliminated becouse anybodu can stole my money, i use a empty mach credit card whit a diferent number and diferent security code, my request is simple, i want a refund, and i open the request, im totally disapointed, i have a lot of problems whit the antivirus becouse my computer is small, im not rich to expend on antivirus, i prefered format the system.

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