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    pascha45

    Hello Riccardo,

    Unfortunately, we cannot understand your request with the information you have provided.
    Here you can find the Avira Community Guidelines, unfortunately we do not have access to your customer account, see "How to create a post"
    Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

    We have noticed that you have already contacted the support.
    Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT": by email, chat or phone. Thank you for your understanding.

    Kind regards

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