Verification Code problems

Completed

Mostafa Haggag

• February 26, 2023 08:59

I am writing from an account I just created to be able to report this problem.

So I was changing the browser I use because I found a better one, then I needed to sign into Avira but when I went to sign in it asked for my verification code the should have been sent to my phone but nothing got sent so I clicked resend code but nothing came. So now I have here trying to get the support team's attention because the bot they provided is useless. So please guys contact me at this email :(E-mail address removed) and we should try and solve the problem.

Yes 0 No

• 

  pascha45

  • February 26, 2023 10:24

  Hello Mostafa,

  We have removed your personal data for your security. Please never leave an e-mail address in a public forum!
  You are writing here in the Avira Community, a publicly accessible forum. Access to your data is only possible by the support.
  Premium customers with a valid license and correct registration can contact the support team directly under "SUPPORT" from their customer account.
  Only with your access data, which you used when ordering, your subscription will be displayed, and you can contact the support team directly.

  Unfortunately, questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.

  The Avira Community is not a way to contact Avira Support directly.
  See the Community Guidelines.
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  We do not have access to your customer account, we can neither understand nor solve your problem according to your description. Please take a look at your personal data in your customer account, including the phone number! Only you can keep your data up to date.
  If the personal data has not been entered correctly, verified and is not up-to-date, no verification code can be sent. Are you using the 2FA?

  The bot can also only react to data that is currently stored correctly. Thank you for your understanding.

  Many greetings and a nice Sunday

  Yes 0 No
• 

  Mostafa Haggag

  • February 26, 2023 11:15

  Well you can contact the email relay that i attached in the original post and then I can provide you with the actual email

   

  Yes 0 No

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