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Mr. Screwed

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    pascha45

    Hello John,

    You are writing here in the Avira Community, a publicly accessible forum.
    Unfortunately, the information you have provided does not allow us to get a clear picture of your issue.

    Here you can find the Avira Community Guidelines:
    Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

    We have also seen that you have already contacted support.
    Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT". The support team can access your customer account, which is not possible from here, the publicly accessible community. Thank you for your understanding.

    Kind regards and have a nice weekend

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