"Avira Password Manager is disabled"...esport restriction?

Completed

Nathan Elke

• March 04, 2023 23:12

Hello. I went to use the Avira app on my iphone today, and it come up with a message:

Avira Password Manager is disabled

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There is an export restriction to the ordering party or named end user. Avira runs automatic checks to ensure we don't export products in breach of government regulations

<link>Close App

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So what the heck is THAT? The Avira program is working on my PC still, so I have access to my Password Manager there, but it's DOA on my phone; trying to contact support via the Chat was totally useless, and the ONLY think one can click on in the phone app is "Close App". Seems a pretty crappy way of handling...whatever the hell it thinks it's handling...

Anyone have any knowledge on this?

INSTANT UPDATE - just before sending this off, I tried again; it started, prompted me for my signon and my master password and took me in perfectly fine. The ONLY explanation I have is if I typed my master password wrong the first time. So...if one mistypes the master password, does AVIRA put out that "disabled" message? That seems to be QUITE the extreme reaction to an incorrect password!

Yes 0 No

• 

  pascha45

  • March 05, 2023 07:44

  Hello Elke,

  You have  2  access data stored in your Avira customer account. One email address has not yet been verified by you, please also check your access data.

  Unfortunately, the publicly accessible Avira Community is not a way to contact Avira Support directly.
  See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license and correct login can contact the support team directly from your customer account under "SUPPORT".
  We have also seen that you have already contacted the support team. 

  Unfortunately, questions about the license or your access data can only be contacted by the support team via your customer account directly under "Support" and processed by e-mail in accordance with GDPR. Thank you for your understanding.

  Kind regards and have a nice Sunday

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