Problem with turning on the VPN.

Completed

Amir Heidarzadeh

• April 24, 2023 05:53

Hi,

I am not able to turn on the VPN on my Aviral Prime. It always says "Your VPN is off".

It is appreciated if you help me overcome this issue.

Best regards,

Amir

Yes 0 No

• 

  pascha45

  • April 24, 2023 06:43

  Hello Amir,

  You are writing here in the Avira Community, a public forum. Unfortunately, we do not have access to your customer account or your installation.
  Unfortunately, the publicly accessible Avira Community is not a way to contact Avira Support directly.
  See the Avira Community Guidelines:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have also seen that you have already contacted the support team and created tickets there.

  Premium customers with a valid license and correct login can contact the support team directly from the customer account under "SUPPORT".

  Please log in to your customer account with your access data, from there the support team will take care of your request. Thank you for your understanding.

  Best regards

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