"Where is my device?" not available for the free version?
Completed
Hi, I am using the free Version of Avira. Is the function "Where is my device?" available for me? I don't find the function on the Dashboard. I see it of course directly on my device but how does help if device has been lost/stolen :)?
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Hello Bahadur,
You are writing here on "Security for Android", have you set up an account on Android? From where did you download the version? Have you looked at the following instructions? See:
Kind regards
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Hello Pascha,
thanks for your comment, I dowloaded Avira from Google Play Store....And yes, I am using Android. So in accordance with service portfolio for the license-free utilization that function "Where is my device" should be available on the Avira Dashboard, shoudn't it (s. the screenshot below, it is in German, though) ? But this option is nowhere to find. Or am I wrong? The instruction you sent me is related to the Google Android help but not to Avira's "Where is my device" function.
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I have the same question - I cannot find this functionality anywhere? I have also installed this on iOS, I can see the option to enable Anti-Theft there, but no option to actually track the device from the Avira dashboard?
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Same here. "Where is my device?" is nowhere to be found on the dashboard!
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Same here. Lost my phone at home, and I'm helpless
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Hello Silvio,
You are writing here in the Avira Community, a publicly accessible forum. We do not have access to your account or to your installation. With the information provided here, we cannot follow your request.
Questions about the license or your installation can only be handled by the support team via your customer account via email in accordance with GDPR.
Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
See the Avira Community guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
We have been informed that you have already contacted support (the digital assistant). You will receive further information from there in your self-requested ticket from the support-team, also to avoid duplicate processing. Thank you for your understanding.
Best regards and have a nice weekend
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