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Hello Okyanus,
Unfortunately, we cannot support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.
Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish:
If your language skills are limited, use an online translation service of your choice.
Also, we highly recommend to read our Avira Community Guideline step-by-step:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
There you'll find useful information about our community.
Many greetings
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