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    pascha45

    Hello Janet,

    You are posting here in the Avira Community, a publicly accessible forum. See the Avira Community Guidelines:

    Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

    You are posting here in a public forum, we do not have access to your customer account. Unfortunately, with the information provided to us, we cannot understand your concern.
    We have noticed that you have already contacted support.
    Premium customers with a valid license and correct registration with the subscription reference number can contact the support team directly from the customer account under "SUPPORT". Thank you for your understanding.

    Kind regards

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