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Hello Pierre-André,
Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.
Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish
If your language skills are limited, use an online translation service of your choice.
Also, we highly recommend to read our Avira Community Guideline step-by-step:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
There you'll find useful information about our community.
Premium customers with a valid license, correct registration and subscription reference number can contact the support team via email or chat from the customer account directly under "SUPPORT".
Thank you for your understanding.
Many greetings and have a nice weekend
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