Automatic payment refund

Completed

jacopo segatori

• June 19, 2023 17:47

Hi everyone!

I would like to know something, I sent a refund request two days ago for an automatically paid subscription by mistake. How long does it take to process the refund or at least a response from support?

Yes 0 No

• 

  pascha45

  • June 19, 2023 20:42

  Hello Jacopo,

  We do not have any information to answer your question. We have neither information in which country nor with which bank this repayment should have this taken place. There are significant differences. This can take from 2 to 14 days, we cannot say. In addition, we do not have any information about your way to refund.

  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT". Your license data is stored there, here in the public forum we have neither access to your account nor to your installation.
  You have already contacted support several times. You have 2 email addresses in your account, log in with the email address you used to order the license.
  Questions about the license or the payment process can only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.

  Kind regards

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  jacopo segatori

  • June 19, 2023 20:46

  Hello, thank you for your reply! My country is Italy and I paid with paypal. I have already contacted the support twice with the email with which I subscribed but I did not receive a response, so I asked how much the response time was on average!

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  pascha45

  • June 20, 2023 07:50

  Hello Jacopo,

  You wrote:  "I sent a refund request two days ago for an automatically paid subscription".
  Here are the instructions on how to cancel and get a refund:
  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Did you follow these instructions?

  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Did you include the shipping address in the PayPal order process:
  
  

  We don't understand your question.
  "How long does it take to process the refund or at least a response from support?"

  The cancellation with the request for refund will be confirmed via E-Mail by support immediately upon receipt. The refund may take from 2 to 14 days.
  You write: "I have already contacted the support twice with the email with which I subscribed, but I did not receive a response,"  Sorry, there is something wrong in your information!

  You have the documents about your accidentally submitted cancellation and refund. The normal refund process described by Avira can take a few days, we have already told you that.

  Each submitted cancellation will be numbered and will be available to the customer. There is something wrong with your information. We regret that we cannot be of further assistance to you.
  Again: Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT" and get the answer from there.
  You have a copy of your refund request with all necessary data. Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.

  Best regards

  Yes 0 No

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