PWM 2FA QR scanning issue

Completed

Garth Harbach

• June 23, 2023 10:45

Unable to scan QR codes from Samsung S23 Ultra device due to incorrect camera orientation issues.  Latest version of app and Android 13 installed.  Caches cleared etc.

Sounds like it might need a bug fix?

Yes 0 No

• 

  pascha45

  • June 23, 2023 11:38

  Hi Garth,

  Unfortunately, we don't have access to your Samsung S23 camera settings. You are writing here in the Avira Community, a public forum. We don't have access to your customer account or your installation here, this is only possible by the support team. Unfortunately, you did not provide any information about your installed Avira version, paid or free version? 
  Here are the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license, correct registration (and the reference number) can contact the support team from the customer account directly under "SUPPORT", via email, chat and (partly) phone.
  From the support, you can get an answer to your question about the required bug fix. Thank you for your understanding.

  Kind regards

  Yes 0 No

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