自動更新解除と返金をお願いします。

Completed

恵子 黒田

• July 01, 2023 14:18

Dear Avira Team,

I'm not good at English, so please forgive me for relying on Google Translate to send the email.

Please cancel both the following two contracts that overlap with the automatic renewal contract and refund.

If it is difficult to refund, please cancel the contract as it is.

◆Order number : 4xxxxxxx2

　Product name：Avira Prime (max. 5 devices)　Annual subscription

　Delivery　: Electronic delivery

　Duration : 12 months　

　Invoice date : 05/27/2023

　Price：¥ 11,468

◆Order number：4xxxxxxx6　

　Product name：Avira Prime (max. 5 devices)　Annual subscription

　Delivery : Electronic delivery

　Duration : 12 months

Invoice Date : 06/09/2023

Price：¥ 11,468

Sorry, buying Avira online was easy, but canceling a subscription online is very difficult for me, an inexperienced user.

Please cancel the contract with this email.

please help me. please.

 

Yes 0 No

• 

  pascha45

  • July 01, 2023 19:51
  • Edited

  Hello 恵子 黒田,

  We have removed your personal data about your licenses from this public forum for your security in accordance with the GDPR (General Data Protection Regulation).

  You are posting here in the Avira Community, a public forum. Unfortunately, we do not have access to your customer account or your installation.
  The public Avira Community is not a way to contact Avira Support directly.
  See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Each customer can set the automatic renewal of the license in his customer account according to his wishes!

  Instructions for canceling the license:
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  Instructions for refund:
  Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | Avira

  You can find the cancellation instructions at the bottom of this page:

  

  Unfortunately, questions about the license or payment processing can only be handled by the support team through your customer account via email in accordance with GDPR.
  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, chat or (partially) phone.

  Also, we have noticed that you have already contacted the support team.

  Kind regards and have a nice weekend

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