I need to get files back from quarantine. They don't come back.
Completed
I discovered that Avira ransomware encrypted my files, including my data from 2009 and later.
And he demands money from me to acquire himself in order to communicate with his support. I
am angry. I spent 5 hours to find where the quarantine of this Avira antivirus is, but it turned out to be encrypted! Help me get my files back, I can't open archives QUA!!
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I cry tears knowing how long it will take me to get the files back in place.
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Hello Panabax356,
Using the search engine of your choice will tell you everything about this malware. You already know what ransomware is?
Unfortunately, you did not provide any urgent information, neither about your installed Avira license nor about your installed OS. You are writing here in the community, a publicly accessible forum, we unfortunately do not have access to your customer account from here. Here you can find the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid license, correct registration and the reference code of the subscription can contact the support team from the customer account directly under "SUPPORT", i.e. contact the technicians. Here in the community, no contact with your customer account and your installation is possible via email in accordance with GDPR.
We have learned that you have already contacted the support team.
Backups are essential in times of Big Data and ransomware attacks. In addition, your backups should always be updated to save unnecessary work.
Best regards
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Thank you very much, I uninstalled Avira losing some data. You should delete all data received from my account. Delete all data received by your support team. I don't want to leave anything to Avira. Excuse me, but I am finishing this action. After receiving confirmation from you about the complete removal of everything, I will leave this page.
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Your software became ransomware for me, Avira encrypted my quarantined files and prevented me from recovering them. A support request from the program was interrupted by a subscription purchase message. You can be a great antivirus that does a great job and has great reviews, but I ruined my day because of you.
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I do not want to leave any information about myself Avira, I repeat. Delete everything, after I receive and see the answer, delete this account as well. Avir should be left with zero information. Nothing about me.
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Hello Panabax356,
What is Ransomware? (Use a search engine of your choice):
Ransomware (English: ransom "ransom" and software) is a special type of malware that blocks access to devices or encrypts data on them and then demands a ransom from the victim for recovery.
Using the search engine of your choice, you can find detailed explanations about ransomware that encrypts your data in order to demand a ransom from you for your data.You are writing here in a public forum. Once again, we have no access - GDPR-compliant via email - to your customer account.
Only the owner of the license can change the data (cancellation or deletion).Again: Changes to your Avira license or to your Avira installation can unfortunately only be made by you via your customer account by email in a GDPR-compliant manner (General Data Protection Regulation). We do not have permission to do this and we will comply. We will now close this post.
Thank you for your understanding.Many greetings
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