Got the purchase code and can not work for the whole year

Completed

陶然 吳

• July 30, 2023 06:12

last year I placed the order for one year service, I got the purchase code is 3xxxxxxx7 but it's never work in my computer last whole year, and I send some email to respond this kind of situation, so I have not received any respond for this. Now I received the new payment notice over email. I would like to know what happening now. 

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• 

  pascha45

  • July 30, 2023 09:49
  • Edited

  Hello 陶然 吳,

  We have removed your personal information about your license, the reference number of your subscription, for your safety. Please never post personal information about your license in a public forum.
  You are writing here in the Avira Community, a public forum, we have neither access to your customer account nor to your installation.

  Questions about your Avira version and your installation can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR.

  The Avira Community is not a way to contact Avira Support directly.
  See the Avira Community guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  You have 2 email addresses stored in your customer account. Please log in to your customer account with the email address you used to order your subscriptions. Only YOU can know which email address you used to order your license.

  Error messages can be submitted to Avira customer service. Please check your documents!
  Here you can find an illustrated guide for the installation of your purchased subscriptions:

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, chat and (partly) phone.

  We have noticed that you have already made several requests and received answers from the support team.

  Therefore, we recommend that you continue to contact the support team, also to avoid duplicate time-consuming processing. Thank you for your understanding.

  Greetings and have a nice weekend

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