I ran into a problem

Completed

arkadi antia

July 31, 2023 10:47

I would like to tell you that I accidentally transferred money to Avira account with Google Pay. I do not need this product at this point and I wont to refund the money back to my account.

what I can do?

0

Comments

2 comments

pascha45

July 31, 2023 11:27
Hello Arkadi Antia,

We have noticed that you have already contacted the support team several times, and you also received answers from there.

You are writing here in a publicly accessible forum, we have neither access to your customer account nor to your installation.

Unfortunately, the publicly accessible Avira Community is not a way to contact Avira Support directly.
See the Avira Community Guidelines:

Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

At the bottom of the page, you will find a form to cancel your license.

It is strongly recommended to continue contacting the support team, also to avoid repeated requests here in the community and thus duplicate processing. We thank you for your understanding.

Kind regards
0
pascha45

August 01, 2023 08:46

Edited
Hello Arkadi Antia,

You have unfortunately replied with a "no-reply" email. This is a notification email that only serves to inform you about a new comment on your post.

In addition, it is also described, it says:

"You are receiving this notification because you signed up for post updates.

Please do not reply to this message - see described there!

Email replies will not update the Help Center content."

Please post questions or information only in the provided fields here in your post. Only by this way or via the support-team, your request can be processed. Thank you for your understanding.

Comment, for your information:
You have already received correct answers to your request from the support team and from here in the community.

Kind regards
0

Please sign in to leave a comment.