BUG

Completed

ANAN RAN

• August 16, 2023 09:44

I found that while using the software:
1.When a threat is detected in real-time, it will appear twice in the quarantine area, as if the file has been quarantined twice.
2.When a threat is detected in real-time, it disappears directly, as if it was directly deleted by Avira, and there is no such threat in the quarantine area.

Yes 0 No

• 

  pascha45

  • August 16, 2023 13:04

  Hello Anan Ran,

  we have been informed that you have also contacted support, and they have already asked for proof of your information. You are writing here in a public forum, we do not have access to your customer account and your installation.
  Premium customers with a valid license and correct registration (also of the trial version) can contact the support team directly under "SUPPORT". 
  Until your details are clarified, it would make sense to continue contacting support. 
  Here you can find the Avira Community Guidelines, see:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Thank you for your understanding.

  Many greetings

  Yes 0 No
• 

  John Smith

  • September 19, 2023 13:15

  The reported issues in Avira, where threats appear twice in quarantine or disappear when detected in real-time, are abnormal. These behaviors might indicate software problems or misconfigurations. To resolve them, review Avira's settings, update the software, and, if issues persist, contact Avira's customer support for assistance.

  Yes 0 No

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