Avira Prime and ms Office 2019 conflict

Completed

A.C. Theune

• September 08, 2023 15:12

Avira Prime  worked without any problem during many months.

That behavior changed after installing ms Office-2019 (home-edition) on my PC.

The running of Avira-Prime to-day on my PC seemed to scan well but stopped by 30% or less.

I repeated the scanning a lot of times but the result was exactly as the former times

Is it possible to resolve that problem?

Yes 0 No

• 

  pascha45

  • September 09, 2023 07:09

  Hello Bram,

  You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your customer account nor to your installation. Without precise information about your OS and your installed Avira version, we cannot get a picture of your issue based on your information.
  Questions about your Avira version and your installation can unfortunately only be answered by the support team via your customer account by email in accordance with GDPR.

  The Avira Community is not a way to contact Avira Support directly.
  See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the support team from the customer account directly under Support: via email, support chat and (partly) phone.
  From there you can get an answer if and how this problem can be solved. Thank you for your understanding.

  Many greetings and have a nice weekend

  Yes 0 No

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