Starting September 6, 2023, full virus scan freezes after scanning about 50,000 files
Completed
Starting two days ago - Sept. 6, 2023 - when I try to run a full scan, Avira goes through about 50,000 files and then freezes. This last time, the name of the file is "pfwres.dll" though it has been other files. I have uninstalled and re-installed Avira and updated it, and the quick scan works fine. But the full file scan continues to bomb out. Any idea why?
-
Hello John,
You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your customer account nor to your installation. Without precise information about your OS and your installed Avira version, we cannot get a picture of your issue based on your information.
Questions about your Avira version and your installation can unfortunately only be answered by the support team via your customer account by email in accordance with GDPR.
The Avira Community is not a way to contact Avira Support directly.
See the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence and correct registration can contact the support team from the customer account directly under Support; via email, support chat and (partly) phone.
From there you can get an answer "Any idea why?" if and how this problem can be solved. Thank you for your understanding.Kind regards and have a nice weekend
0
Please sign in to leave a comment.
Comments
1 comment