Can't open pw manager on samsung galaxy s23

Completed

Simon Layton

• September 11, 2023 14:57

I cannot get past the "Preparing your passwords" screen on Galazy s23+. I have deleted the app and reinstalled it twice but its never worked on this phone. Any solutions?

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• 

  pascha45

  • September 11, 2023 16:22

  Hello Simon,

  You are writing here in the Avira Community, a publicly accessible forum, we have neither access to your customer account nor to your installation.

  Unfortunately, questions about your Avira version and your installation can only be handled by the support team via your customer account by email in accordance with GDPR.
  The Avira Community is not a way to contact Avira Support directly. Here the Avira Community Guidelines, see: "How to create a post?":

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have been informed that you have already contacted support and asked them to create a ticket for you.
  You will receive further information from the support team in the ticket created for you, also to avoid duplicate processing. Thank you for your understanding.

  Kind regards

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