Prime
I purchased a prime membership after free one. a yearly subscription. that didnt work, so i pu got a monthly it didnt work either. I really like there service while using the free, but when i buy i cant use. Why? i have tried to get ahold of them thrue contact info. and cant seem to get help. i have the referance numbers whats the deal man. can i please get some help.
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Hello Edward,
Your description of your problem, the details of your subscriptions and your request for help here in the forum are not understandable to us. You have made various contacts with the support team and have also received explanations on how to solve your problem. Also, you have already been helped with questions, without your concrete answers no help is possible. The questions of the support are the first step to be able to help you. Our recommendation is that you answer the support questions, after which your orders can be processed by the support and corrected for you.
If help on orders is requested from the support team, then it would be expected that the questions of the support team would be answered.
You are posting in a public forum. We have neither access to your customer account nor to your installation.
Questions about your Avira version and your installation can unfortunately only be answered by the support team via your customer account in accordance with GDPR by email.
The Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You will receive further help in your tickets - after you have answered the questions - from the support team, also to avoid duplicate processing. Thank you for your understanding.
Kind regards
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