Can't Restore Files

Completed

Tiaan May

• September 22, 2023 05:40

Morning,

Avira Quarantined a file. Tried and unable to restore the file, it disappeared from quarantine, and caused some significant issues on my PC due to error logs being saved for almost 300GB.

File name is a2uvalidator.vbs and is being blocked by Avira still for some reason when I try to reinstall the program, Accountable2You. The only option available now is to uninstall Avira?

Kind Regards,

Yes 0 No

• 

  pascha45

  • September 22, 2023 11:48

  
  Hello Tiaan,

  The information you provided as part of your request cannot be understood by us. We do not have access to your customer account or your installation here in the public forum, the Avira Community.

  You can have your disputed file checked again:

  How do I submit suspicious files and URLs to Avira Virus Lab? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, the publicly accessible Avira Community does not offer the option to contact Avira Support directly.
  See the Avira Community Guidelines: "How to create a post?"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, support chat or (in some cases) telephone.
  You have already contacted support. You have been informed by the digital assistant: "If you have an account, please log in for premium support services."

  Thank you very much for your understanding.

  Best regards and have a nice weekend

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