How to change password when the bank does not allow it

Completed

Ian Jackson

• September 23, 2023 10:42

the first box on the website is for a username which I can't change but is shown as "accounts to improve" and another gets a pop up saying there is a breach

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• 

  pascha45

  • September 24, 2023 06:37
  • Edited

  Hello Ian,

  You are writing here in the Avira Community, a publicly accessible forum. We have no access or information about your account, your OS, your Avira version or your installation.
  The Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  We cannot follow your request on the information provided to us.
  What is the first box? "accounts to improve" Another field?   Security breaches are to be avoided!
  The bank will have a reason for not allowing password changes.
  We were informed that you also contacted the support team but declined further assistance.

  Questions about your password can only be dealt with by the support team in a GDPR-compliant manner by email. We regret that we are unable to follow up on your sparse information here. Thank you for your understanding.

  Many greetings and have a nice Sunday

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