demande de renseignement sur mon compte

Completed

regis bourbiaux

• September 30, 2023 07:46

Bonjour,

Je souhaiterais savoir si je suis titulaire d'un compte Avira pour un VPN et si c'est le cas pourriez vous me donner le numéro de contrat. Je voudrais savoir si je vais devoir payer des frais ou si j'ai ouvert un compte gratuit.

mon nom est regis bourbiaux et mon mail est regis.bourbiaux@sfr.fr

Merci de votre réponse

Yes 0 No

• 

  pascha45

  • October 01, 2023 08:09

  Hello Regis,

  It is absolutely recommended - for your safety! - never to leave your email address in a public forum, like the Avira Community is here.

  Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.

  Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish

  Avira offers support in several languages – Official Avira Support | Knowledgebase & Customer Support | Avira

  Feel free to start a new one but keep it in English or German. If your language skills are limited, use an online translation service of your choice.

  Also, we highly recommend reading our Avira Community Guideline step-by-step:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  There you'll find useful information about our community.

  Kind regards and a nice Sunday

  Yes 0 No
• 

  regis bourbiaux

  • October 05, 2023 08:16

  Bonjour,

   

  Merci pour votre conseil. Mon anglais est modeste, mais je vais essayer de traduire.  Je voudrais savoir si je suis enregistré comme client ou pas. Quel sera le prix de mon abonnement en octobre, novembre ou décembre 2023 ? Quel est le numero du contrat ?Ai-je un compte gratuit ? Merci de votre réponse.

  Thank you for your counsel. My english is simple. I try to translate it. I would know if I an a customer of Avira.

  If it is yes, what will be the price of my subscription in october,november or december 2023 ? What is the number of my contract ? It is free ? Thank you for your answer

  Yes 0 No
• 

  pascha45

  • October 05, 2023 09:55

  Hello Regis,

  Unfortunately, we cannot follow your new post, we had provided you with the Avira Community Guidelines for your information. Please read and follow them:
  The Avira Community is not a direct support channel.
  Do not post personal data (e.g. contact information or email addresses).

  You are writing here in the Avira Community, a public forum, we have neither access to your customer account nor to your installation.
  Your contract documents are stored at Avira Support and can be contacted by the contract owner (also in French) directly from your customer account under "SUPPORT" by email in accordance with GDPR.
  You have 2  email addresses stored in your customer account, log in with the email address in your customer account with which you purchased your licence. Afterwards you can see all answers to your questions in your customer account, only there your licence data is stored.
  We have no idea what the prices are for the next 3 months, we don't even know what licence your questions are about, what you are asking for. Thank you for your understanding.

  Kind regards

  Yes 0 No
• 

  regis bourbiaux

  • October 06, 2023 15:54

  Hello

  Thank you for your answer, quickly.

  What is the adress mail for write to the  support  direct channel of AVIRA ?

  When Ill receive this adress i shall send a mail to ask the questions.

  Thank you very much.

  Regis

  Yes 0 No

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