IMPOSSIBILE AGGIORNARE
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I have to update AVIRA on my laptop but a message appears saying "AVIRA product and services are disabled" and "you cannot use AVIRA in the country you are in". But the country is Italy and I have installed AVIRA here. I tried to uninstall it to install it again but a message comes out saying I don’t have permission to uninstall it. How do I keep going? What do I need to do to get my laptop back? Thanks
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Hello Giovanni,
Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.
Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish
Feel free to start a new one but keep it in English or German. If your language skills are limited, use an online translation service of your choice.
Also, we highly recommend reading our Avira Community Guideline step-by-step:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
There you'll find useful information about our community.
Kind regards
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Good afternoon.
See my updated message above,which now is in English
Waiting for your help
With regards
Giovanni Milesi
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Hello Giovanni,
As described in the Avira Community Guidelines: The Community is a publicly accessible forum, we do not have access to your customer account or your installation.
Questions about your licence or installation can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR.
Here the publicly accessible Avira Community is unfortunately no way to contact Avira Support directly.
We have been informed that you have already contacted the support team. You will receive further information from the support team in your self-created ticket. Thank you for your understanding.Kind regards
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