The app doesn’t understand that I am already have bought the pro vpn

Completed

Liana Musatova

• October 13, 2023 18:40

Hello. I have bought Avira phantom vpn pro monthly subscription all platforms. After 1 hour the app offers to upgrade my account to pro and doesn’t understand that I am already have bought this upgrade. Help me please

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• 

  pascha45

  • October 14, 2023 07:10

  
  Hello Liana,

  We cannot follow your information. You have not provided us with any information about your OS or your installation. How did you go about activating the VPN Pro version? The VPN Pro version will only be recognized and executed if you log in and activate it correctly.
  We have been informed that you have already contacted support - unfortunately without recognizing your Pro version. You will be made aware of this by digital assistant, see:
  Mark, your digital assistant:
  "I am here to help, but my assistance is limited to your subscription level."
  "If you have an account, please log in for premium support services."

  You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, questions about your licence or installation can only be processed in a GDPR-compliant manner by the support team via your customer account via email. Premium customers with a valid licence and correct installation can contact the support team from the customer account direct under "SUPPORT": via e-mail, chat support and (partly) phone.

  Unfortunately, here is no way to contact Avira Support directly here, in the publicly accessible Avira Community. See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here you will find the instructions for correctly installing your VPN Pro version:

  How do I upgrade my Avira Phantom VPN Free to VPN Pro after the purchase? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know and we will be happy to help.

  Kind regards and have a nice weekend

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