Feature Request: ADD another 2FA option for Avira accounts other than User's Phone Number Only

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• October 29, 2023 20:01
• Edited

Cancelled my subscription.

Add option like Google or Microsoft Authenticator as additional 2FA for Avira accounts > Avira PWM.

Phone number alone is a weak 2FA and is prone to being stolen.

Many email services offer up to 4 or more 2FA options because they knew that an option may not be available at all times.

Using a phone number for 2FA has drawbacks. Loss or theft of your phone makes it vulnerable. Your phone number might not be a secret, and attackers could use it to access your accounts. Additionally, SIM swapping attacks can compromise your 2FA. To enhance security, consider more robust 2FA methods, like authenticator apps, hardware tokens, or biometrics.

As you can see, only a phone number is available as 2FA at the moment:

And, whenever I add my phone number, I can't receive verification codes.

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  • October 29, 2023 20:01
  • Edited

  Cancelled my subscription. Will use Proton Pass instead.

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• 

  pascha45

  • October 29, 2023 11:22

  Hello Laurence, 

  Once again: our contribution, which we have already made available to you.

  Hello Laurence,

  You are writing here in the Avira Community, a public forum. We have neither access to your customer account nor to your installation.

  Unfortunately, questions about your Avira version and your installation can only be handled by the support team via your customer account by email in accordance with GDPR.

  The Avira Community is not a way to contact Avira Support directly.
  See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Your note: "Phone number is vulnerable to loss." is not understandable, only you can pay attention to your current settings, especially important with 2FA!
  Only you have access to your customer account and your stored access data, which can only be kept correct and up-to-date by you. The old inactive telephone number (2FA) will be deleted and replaced by the current active telephone number (2FA). 

  We have been informed that you have already contacted the support and created tickets there. You will receive further information from Support regarding your tickets, also to avoid duplicate processing. Thank you for your understanding.

  Many greetings and have a nice Sunday

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