No auto-restore of VPN connection

Completed

Patrick W

• November 04, 2023 06:05

Hi there, I have a question reagarding the auto-VPN connection explained in the FAQs. I am using the Avira Phantom VPN App on iOS (iPhone and iPad) both in the latest versions with the latest iOS. I can manually activate and use VPN properly - so far so good. Although I have enabled the setting to connect in untrusted Wi-Fi only with VPN (as explained on this FAQ page), I do often recognize that VPN is not active, but the Wi-Fi is still connected - including data transferred. Is this a bug or do I need any additional setting within iOS so that in no way any connection will be established without active VPN channel? I really like the Avira product family. However, this is a major security risk. I want to rely on Avira Phantom VPN to provide a safe connection automatically. Thank you for your assistance. Best regards, Patrick

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• 

  pascha45

  • November 04, 2023 09:02

  Hello Patrick, 

  You have posted your question here in the Avira Community, a publicly accessible forum. We do not have access to your Avira customer account or your Avira installation.
  We have been informed that you have already contacted the support team and have already accepted their offer to create a ticket to answer your questions. You will receive further information in your GDPR-compliant ticket by email from the support team.

  You can find the Avira Community Guidelines here:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Perhaps there is a reader here in the public "user2user" forum who can contribute to your request from experience. Thank you for your understanding.

  Best regards and have a nice weekend 

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