Phantom VPN fails connecting but keeps on trying

Completed

Guillaume Frolet

• November 06, 2023 10:57

Hello, 

Since today, my Phantom VPN pro fails connecting when i'm launching it. It keeps on trying but the message is the same:"Impossible to connect. Try again."

Has anybody had the same problem and know how to fix it?

Thanks

Guillaume

 

Yes 0 No

• 

  pascha45

  • November 06, 2023 18:35

  Hello Guillaume,

  You are writing here in the community about your Phantom VPN Pro version. 

  It is quite possible that someone will read your post and share their experience with you.

  You could also contact support directly.
  Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": via email, chat support and (in some cases) telephone.

  They may be aware of your issue. The support team could tell you this and the technicians could check your installation. Just a quick note about your request, thank you for your understanding.

  Best regards

  Yes 0 No
• 

  Johan van Waveren

  • December 07, 2023 07:23

  Laughable! Same issue here. When asking the question in the chat, the automated "Mark" sends me in the woods and then closes the chat. Laughable support! 

  Yes 0 No
• 

  Guillaume Frolet

  • December 07, 2023 07:33

  Hi, (it seems) I solved the problem by reinstalling the app, then connecting… and renewed my susbscription. Still Ok since about 8 days.

  Yes 0 No
• 

  pascha45

  • December 07, 2023 08:30

  @  Johan:

  Hello Johan,

  You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your customer account nor to your installation. 

  You write: "Same issue here." Did you follow the instructions to log in correctly?
  The digital assistant "Mark" points out: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services."

  Again, as recommended to TO Guillaume: Premium customers with a valid licence and correct login can contact the support team directly from the customer account under "SUPPORT": via email, support chat and (in some cases) telephone. If you have registered correctly, the digital assistant will forward you to the support team and the support team will contact you.

  The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Thank you for your understanding.

  The TO Guillaume has already kindly provided you with some information.

  Best regards

  Yes 0 No

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