Trying to renew my subscription
Completed
Apple tells me that I have renewed my subscription for Avira on 3/12/23 BUT for some reason I cannot get it to renew my Avira account. Help?!!
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Hello Nigel,
Unfortunately, the information we have been provided with does not give us a clear picture of your issue. We do not have access to your customer account or your installation. You have also not informed us of the Avira licence you have purchased.
If Apple tells you that your subscription to Avira has been renewed, you should be able to see this renewal in your Apple account.
What do you mean by: "BUT for some reason I cannot get it to renew my Avira account."Unfortunately, questions about your Avira licence or your payment processing can only be handled by the support team via your customer account by email in accordance with the General Data Protection Regulation, i.e. by email in compliance with the GDPR. Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly. See the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have already contacted the support team several times. The digital assistant keeps reminding you: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." Satisfactory answers are only possible with correct login.
Premium customers with a valid licence and correct login can contact the support team directly from the customer account under "SUPPORT": via e-mail, support chat and (in some cases) telephone.
Thank you for your understanding.Kind regards
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