My account 2FA stopped working

Completed

Shihab Hamsa

• December 19, 2023 12:08
• Edited

Hi,

I used to be a free user. Now I am a paid customer. However my 2FA (SMS) stopped working. I am no longer receiving the SMS. I cannot reach the support page as well because of the 2FA issue. 

Because of that I created a new account and this posting is with my new account which is not 2FA enabled.

How can I update the 2FA method, if such exist or remove the 2FA from my account?

Yes 0 No

• 

  pascha45

  • December 20, 2023 08:57

  Hello Shihab,

  You are writing here in the Avira Community. We do not have access to your Avira customer account. The Avira Community is a public forum, personal data is not possible from here. We are subject to the strict requirements of the General Data Protection Regulation.  The data for your 2FA installation can only be used correctly by you.

  Unfortunately, questions about your Avira version and your installation can only be answered by the support team via your customer account by email in accordance with the General Data Protection Regulation, i.e. by email in compliance with the GDPR. Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly. See the Avira Community Guidelines: 
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  You have already made various contacts with support and have already had contact with support.

  Your:  "However, my 2FA (SMS) no longer works. I no longer receive the SMS."
  We can't say anything about your changes to your 2FA accounts and new logins, as we don't have access to your customer account. 
  It therefore makes sense to continue to contact the support team, also to avoid duplicate processing.

  Thank you for your understanding.

  Kind regards

  Yes 0 No

Please sign in to leave a comment.