TICKETS 1xxxxx5 AND 1xxxxx4
Completed
On November 10, 2023 we ordered a Prime Subscription.
On November 14 2023 we paid for the Prime subscription
On November 28 2023 we still did not have a working Prime Subscription, so we contacted customer Service
On November 28 2023 we provided proof of payment for the subscription and we were told it would be handled.
On November 28 2023 it was registered under ticket number 1xxxxx5
On January 2 2024, we still did not have a working Prime Subscription, so we contacted customer Service again
On January 2 2024, we provided a copy of the invoice and again proof of payment for the subscription
On January 2 2024, we were told it would be moved to level 2 customer service for immediate follow up
On January 2 2024, it was registered under ticket number 1xxxxx4
On January 5 2024, we still did not have a working Prime Subscription.
As we already do not have a working but paid for Prime Subscription for 2 Months, we expect at least a subscription for 12 months from now on and a bonus for the aggravation caused.
What is wrong with Avira?
Are you going out of business?
Are you not capable of handling a simple payment transaction?
Are you in the business of scamming people?
If we do not get a working Prime subscription soon, we will go public on Social Media with this.
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AVIRA GIVES VERY BAD CUSTOMER SUPPORT
THEY SIMPLY DO NOT ANSWER AND DO NOT CARE FOR CUSTOMERS!
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AVIRA HAS TAKEN OUR MONEY FOR A PRIME SUBSCRIPTION BU THEY DO NOT PROVIDE THE SERVICE
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Hello Abt Finance,
We have removed your personal data regarding your Avira licence for your safety.
Your information is absolutely incomprehensible.
Avira would answer you if you provided correct questions.
You have already contacted the support team several times, but with incomplete information. Unfortunately, you are not even properly registered.
The digital assistant Mark draws your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services."After correctly logging in with your customer details, the support team is immediately ready to help you. Unfortunately, you have not provided correct information. You contact the support team again today without correctly logging in, and Mark again points out your incorrect registration.
Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
Unfortunately, questions about your licence or payment processing can only be handled by the support team via your customer account by email in compliance with GDPR: see General Data Protection Regulation.Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly. See the Avira Community guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Here you will find an illustrated guide to Avira Prime installation:
Please log in correctly to your Avira customer account. Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account: via email, support chat and (sometimes) telephone.
Insults and threats are no way to install Avira, only you can do this correctly based on your purchase confirmation.
The documents of your order are only available to you, we do not have any documents about your Avira orders here in the publicly accessible forum.
Thank you for your understanding.Best regards
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