My free trial ended but avira is still trying to renew my subscription

Completed

Permanently deleted user

• January 22, 2024 00:43

My free trial already ended 1 week ago but avira is still trying to take my money.
What do i do to stop avira from taking my money for a new subscription?

Yes 0 No

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  pascha45

  • January 22, 2024 07:43

  Hello alex ngo,

  We assume that your problem could be solved by yourself.

  Kind regards

  Yes 0 No
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  Permanently deleted user

  • January 29, 2024 20:58

  My free trial ended but avira is still trying to renew my subscription 

   

   

  Sorry, but i don`t know what i can do, my trials to contact avira are negativ every time!!!!

  Where is the possibility to write anything to Avira-Support or so???(email-adr?)

  In my account, there is nothing about an active Abo!!!!

  The Live-Support Chat (with Mark-Bot???)  is absolutely unsatisfactory and unsuccessful!!!!

  What can i do????????

   

   

  Yes 0 No
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  pascha45

  • January 30, 2024 13:35

  Hello Norbert,

  We cannot understand the information you have provided regarding your request.

  You have entered  2  e-mail addresses in your Avira customer account.
  Please log in to your Avira customer account with the email address you used to order the Avira licence. Please also check that all your email addresses are verified.
  Have you entered the delivery address in your PayPal payment process?

  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  The digital assistant Mark drew your attention to the fact that you are not correctly registered with the email address of your licence.  "Ich bin hier, um Ihnen zu helfen, aber meine Unterstützung ist auf Ihr Abonnement beschränkt."  and "Wenn Sie ein Kundenkonto haben, melden Sie sich bitte an, um den Premium-Support in Anspruch zu nehmen." A satisfactory response can only be expected if you have registered correctly. Please check your e-mail addresses stored in your Avira customer account.

  Unfortunately, questions about your licence or payment processing can only be handled by the support team via your customer account by email in compliance with GDPR.
  Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
  See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone.

  The following is important information on a frequently occurring problem regarding allegedly unjustified payment requests.  

  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Thank you for your understanding.

  Kind regards

  Yes 0 No

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