Experienced win user haveing trouble getting the free android to install and run because it asking for activation code

Completed

Ambre Ploeger

• February 06, 2024 09:12

I have had avira for many years for my laptops and desktops systems . I was required for my new  job to buy and use a android tablet. I downloaded form teh google store and installed it like any other program, but avira is asking for a activation code for the free version. I was concerned before buying a license for avira that it would work properly on my tablet and wanted to try out system and software compatibility before. If I was sent an activation code for the free android version it never arrived to my email, and I used and logged into my avira account same email. I do not know tablets and my friends with tablets are not shall we say computer savvy, (they usually  ask me for help) so I do not know if i did something wrong, but I do not think so. I literally cannot find a place or person to ask and the chat bot is not surprisingly  clueless.

This is why I had stooped using paid avira, but was willing to consider using again. It would say it was compatible then not work with my older systems. My background is computer graphics design not system architecture so I have to trust listed spec.

Can anyone help me try to figure out what went wrong?

I hesitate to use to tablet w/o protection.

 

 

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• 

  pascha45

  • February 06, 2024 14:02

  Hello Ambre,

  Unfortunately, we cannot understand your request. You have not provided any information about your Avira version, nor do we have any information about the device used to install your subscription.
  The digital assistant Mark draws your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services."  With a correct login, your question will also be answered satisfactorily by the digital assistant Mark. 

  Premium customers with a valid licence and correct login can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (sometimes) telephone.

   

  Your information about the request for an activation code for the free version is absolutely incomprehensible. An activation code has not been used by Avira for years.

  Avira no longer uses activation codes. All products can be downloaded and managed directly via your customer account at  my.avira.com

  If you have downloaded a free Avira product or purchased a premium product, the product will be activated automatically and a personal Avira account will be created for you at the e-mail address used for this process.
  You write: "I downloaded form teh google store and installed it ..."  Have you ever looked in your Google account? Unfortunately, your descriptions are not logical.

  Questions about your order or questions about your Avira version and your installation can unfortunately only be handled by the support team via your Avira customer account in compliance with GDPR via email.

  The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines: "How to create a post"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, we cannot get a picture of your information. Thank you for your understanding.

  Kind regards

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