Avira not starting up
Completed
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Hello William,
Unfortunately, we cannot get a picture for your information. A description of your request would be helpful.
Questions about your order or questions about your Avira version and your installation can unfortunately only be handled by the support team via your Avira customer account in compliance with GDPR via email.
The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines: "How to create a post? ⇒ Details matter"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have already contacted the support-team. The digital assistant Mark draws your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." The digital assistant Mark can only give you a satisfactory answer if you provide correct information.
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (sometimes) telephone.
Thank you for your understanding.Kind regards
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