Avira Prime VPN not connecting

Completed

Ronald McVeigh

• March 04, 2024 20:37

Tech support tells me VPN is part of Avira Prime. When I go to the VPN option and tap on turn VPN on, it thinks for a few moments then returns me to the turn VPN screen. Rather annoying. It is also fond of telling me I reached my VPN limit and need to upgrade. There is no explanation to an upgrade path. I want 24/7 VPN. Is this product capable of providing reliable 24/7 VPN?

Yes 0 No

• 

  pascha45

  • March 05, 2024 09:46

  Hello Ronald,

  You are writing here in the Avira Community, a publicly accessible forum.  We have neither access to your Avira licence and your Avira installation, nor to your installed OS with version number and current update.
  You are posting here in a public forum. Personal data about your installation cannot and must not be questioned or answered in this forum in accordance with the General Data Protection Regulation.  Unfortunately, questions about your licence or installation can only be contacted by the support team directly via your customer account under "Support" and processed by email in accordance with the GDPR.
  Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": by email, support chat and (in some cases) telephone.

  The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines: "How do I create a post? - Details are important"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  You write: "The program also likes to tell me that I have reached my VPN limit"- This confirms that you have not set up a proper connection to your purchased licence.
  Regarding your question: "Is this product able to provide reliable 24/7 VPN?"  Correct VPN Pro registration is required for unlimited use - so correct VPN Pro installation, and it's "reliable 24/7 VPN" - no data limits!

  You have already had various contacts and instructions for installing your VPN licence with Avira Support. It would therefore make sense to continue to contact the support team in your ticket.  We have no access and no information - according to the GDPR - to your installation and cannot answer by email in compliance with GDPR.
  Thank you for your understanding.

  Kind regards

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