help

Completed

Laura Kalisch

• March 28, 2024 15:25

I just provided my credit card # for a 1 year subscription.  I've downloaded and tried to install but keep getting bounced back to where I need to add a credit card #.  Also I'm told my card has expired, which it has not.

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• 

  pascha45

  • March 29, 2024 15:01

  Hello Laura,

  You are writing here in the Avira Community, a publicly accessible forum.
  Unfortunately, questions about your Avira version and your installation can only be answered by the support team via your customer account by email in accordance with the General Data Protection Regulation, i.e. by email in compliance with the GDPR. 
  Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.  See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  We do not have access to your order nor to your subscription or credit card, certainly not to your credit card number and its expiry date.
  We regret not having access to your request. Thank you for your understanding.

  Kind regards

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