did not receive the subscription active email to my account, but received into my paypal email

Completed

Y Y

• March 29, 2024 12:28

I buy 60 days free free trial subscription for Prime today. The system did not send the active email to my account, but sent to my paypal account email. And system require my paypal account email to create a new account. When I type a pass word for my paypal email account. The system show that some wrong to record my pass word, and send an new email to my paypal account to re set the pass word, But I did not receive this email,

Now, my current account did receive the subscription active email. My paypal email received the active email, but cannot create a new account. What can I do the get this subscription?

Yes 0 No

• 

  pascha45

  • March 29, 2024 19:14

  Hello Y Y,

  You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, questions about your Avira version and your installation can only be answered by the support team via your customer account by email in accordance with the General Data Protection Regulation, i.e. by email in compliance with the GDPR. 

  Did you enter the delivery address for the trial version in the PayPal order process? See:

  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  This is a PayPal requirement. Unfortunately, we cannot verify your details:
  "And system require my paypal account email to create a new account."

  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  The digital assistant Mark already drew your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services."  

  Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.  See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with correct registration and valid licence can contact the Avira support team directly from the Avira customer account under "SUPPORT"; via email, support chat and (partly) phone.

  Kind regards

  Yes 0 No
• 

  Y Y

  • March 30, 2024 09:05

   Thanks for your reply.

  I sent a request to change my password which is log with my Paypal email, and successfully logged in with Paypal email by changed password.

   I can manage my subscription now. All problem and resolved. 

  Thanks again for your explanation. 

  Yes 0 No
• 

  pascha45

  • March 30, 2024 11:06

  Hello Y Y,

  You are welcome. Thank you for your positive feedback.
  If anything is ever unclear, please let us know and we will be happy to help.

  Best regards and have a nice weekend

  Yes 0 No

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