Why does Customer Support not answer my refund request?
Completed
My subscription automatically renewed and I followed the instructions in the account to request a refund the same day since it says there is a 60 day period. Customer support has never answered my request.
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Hello Sean,
Unfortunately, questions about your Avira licence and your installation can only be handled by the support team via your customer account in accordance with the General Data Protection Regulation by e-mail, i.e. GDPR-compliant by e-mail.
Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly. See the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Unfortunately, we are unable to reproduce your details regarding your request. Here you can find the Avira instructions for automatic licence renewal.
Unfortunately, we cannot understand your request.
"Why does Customer Support not answer my refund request?"The digital assistant Mark has offered you feedback from the support team 3 times:
1x the chat was closed by you without an answer, 2x the offer was rejected by you - not accepted by you.
In addition, 2 contact attempts without any information.
You are writing here in the Avira Community, a publicly accessible forum. Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": by email, support chat and (in some cases) telephone.
Questions about your Avira licence and your installation can only be handled by the support team via your customer account in accordance with the General Data Protection Regulation by e-mail, i.e. GDPR-compliant by e-mail. Thank you for your understanding.
Kind regards
Additional information: Here you can find instructions for the Avira refund
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