Sync Issues

Completed

Permanently deleted user

• April 22, 2024 14:20

My passwords are not syncing between my pc and my android app. Any help would be appreciated. If I enter a new password on the android app it does not show when I log in from my pc. Similarly if I enter a new password on the PC it does not sync to the app.

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• 

  pascha45

  • April 22, 2024 17:04

  Hello Bill,

  You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your Avira customer account and your Avira installation (Avira license) nor to your installed OS and the current update with exact version number - i.e. neither the Avira license nor the OS with version number.
  The digital assistant Mark drew your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." 

  Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly. See the Avira Community Guidelines: "How to create a post?  - Details matter!"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Questions about your Avira license and your installation can unfortunately only be processed by the support team via your customer account in accordance with the General Data Protection Regulation by e-mail, i.e. GDPR-compliant by e-mail with the support team.
  Premium customers with a valid license and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": by email, support chat and (in some cases) telephone. Thank you for your understanding.

  Kind regards

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