Refund
Completed
Hi,
I have paid amount 2 (two ) times. Please refund my amount.
I also have not got the subscription.
Thanks,
Abhay
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Hello Abhay,
You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your Avira customer account and your Avira installation nor to your installed OS and the current update with exact version numbers - i.e. neither to the Avira licence nor to the OS with version number. The Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
The digital assistant Mark drew your attention to this: “I am here to help, but my assistance is limited to your subscription level.” and “If you have an account, please log in for premium support services.” A satisfactory response is only possible if you have logged in correctly.
Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under “SUPPORT”: by email, support chat and (in some cases) telephone.
Only the owner of the licence can submit a refund, here you can find instructions on how to refund a licence.
Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
Please check how many e-mail addresses you have stored in your Avira customer account and which one you used to order your licences!
Questions about your order or questions about your Avira version and your installation can unfortunately only be processed by the support team via your customer account in accordance with the General Data Protection Regulation by email, i.e. GDPR-compliant by email. Thank you for your understanding.
Kind regards
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Hello Pascha,
I attempted to call, but the phone didn't ring. I was just trying to find a way to inquire about the refund.
I made the payment via PayPal (2 times). Fine, I will reach the customer support team via Avira customer account.Thanks,
Abhay
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