Improper billing
Completed
Hello,
My problem is the following: I tried to sign up and my credit card didn't go through, so I canceled it. The charge was then made without my authorization or permission. They were charged twice. One of the charges was reimbursed and the other was not. I want to receive a refund for the second charge.-
Hello Welthon,
We do not understand the information you have provided. You have already had several contacts with Support. Duplicate requests only prolong the processing time of the questions.
You have 2 e-mail addresses in your Avira customer account, log in with the e-mail address you used to order the licence. Please check the correctness of your e-mail addresses!
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence, payment processing or installation can only be processed by the support team via your customer account in accordance with the General Data Protection Regulation, i.e. GDPR-compliant by e-mail.
From here - the Avira Community Forum - we have neither access to your Avira customer account and your Avira installation, nor to your installed operating system. Here, the publicly accessible Avira Community is unfortunately no way to contact Avira Support directly. See the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
The digital assistant Mark made you aware: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." A satisfactory answer is only possible with a correct login. Thank you for your understanding.
Kind regards
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