Renouvellement

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Didier Claude

• May 12, 2024 08:51

hello, I cannot pay for my exchange of my Avira secuty prime subscription of my Android version. all my payment methods were rejected

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  pascha45

  • May 12, 2024 10:11

  Hello Didier Claude,

  We cannot follow the details of your request.

  The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence and payment processing can only be processed by the support team via your customer account in accordance with the General Data Protection Regulation, i.e. GDPR-compliant by e-mail with the support team.

  You are writing here in the Avira Community, a publicly accessible forum. See: Avira Community guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here you can find the payment options offered by Avira:

  What payment options does Avira offer? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Only you can check your documents and find out why: "All my payment options have been declined". Thank you for your understanding.

  Kind regards and have a nice Sunday

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